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I've had 2 Chi's within the last 3 yrs. My first was the original Chi which lasted about a 1 1/2 yrs. After a while the electric cord started to wear out and was causing short circuit. I then purchased the limited edition red chi which Ive also had for about year and half....Just yesterday the off/on button started short cicuiting...and this morning it started producing sparks so I just gave up tring to make it work. My experience has not been good with the durabilitly but it does its job...now here I am tryin to research which flat iron would be the best to buy having invested so much on the prior 2 I want to make sure I get my monies worth this next purshase.

As as a salon owner I must warn you of the dificulties of the returns. I purchase approx.12 per month and have 9 returned for poor manufactoring.I should have an easy time with returns because of the return policy with the company but I dont. no box no return. up to 6 months return time and no one to talk to at Farouk. they have lost 7 of my returns and will not honor them. for the price we pay Im not happy with the quality at all. Not to mention all the upset clients I have to deal with because of the companys poor wokmanship. do not expect any more than 1 year out of this tool and do not expect it to be replaced at all. that way you will not be dissapointed.

purchased after having to give up my GHD in England. the best and cheaper alternative to the GHD. works wonders (like the rest of the reviews say) but buyer beware of the other reviews about this product breaking within 1-2 years. granted, mine has ben through many a suitcase, and dropped a couple of times, but then one day, one ofthe hot plates just literally fell out. if it happens after the year warranty you're screwed. apparently, even if it happens before, they may not honor the warranty. I switched to a Rusk as an amergency straightener. it's a disaster. so if it's between the CHI and GHD, the CHI does the same job, just as well, for about $100 less. Just know that it won't last forever....

I have 2 chi's. The first one was purchased in November of 05 and the other in March of 07. They still both work as well as the day I bought them. I don't know what i would do without them, they make styling super easy! I recommend them to all my friends and those that compliment my hair.

OMG I loved my CHI flatiron I took good care of it && It lasted for about three years && I used almost everyday I love emm!!! Theyre Great!!

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